Ledger Nano S wallet connection problems


When I try to log into my Avalanche wallet (both https://wallet.avax.network/access and https://wallet-beta.avax.network/access) from my Ledger Nano S, I get the error message “Ledger Access failed: Failed to get public key from ledger device”.

I am using v0.5.3 of the Avalanche Ledger app, and the Ledger firmware is v2.0.0 (and Ledger Live is v2.26.1). Neither Chrome nor Safari work. I logged in no problem last week, so I don’t know what has happened. Is anyone able to help please?!

Ok I have fixed this. Turns out the problem was a Google Chrome update: the Avalanche wallet doesn’t seem to work with Version 91.0.4472.77 (Official Build) (x86_64). I tried with Firefox and it worked no problem. Hope this info will prevent others experiencing the same pain (note this issue also affects the Elrond wallet).

Same issue with Metamask it seems, brave seems to work for me however.