AVAX tokens not received to my AVAX wallet

I transferred AVAX tokens from Hotbit to my AVAX wallet on 2/11 but still haven’t received the tokens. Hotbit shows a successful transfer but the transaction does not appear on the Avalanche explorer. Help please!

Hello,

Unfortunately, on Avalanche side, there isn’t a lot we can do.

If it doesn’t appear in Avalanche explorer, it means that they didn’t execute the transaction on Exchange side.

They have to take some actions to restore the deposit & withdrawal services on their side.

Regards,

Thanks. I have contacted the Exchange. This is really strange. I have never experienced anything like this before.